Technical Support & Maintenance

Automaint and Meler are a genuine 24/7 company for application systems for hot melt and cold glue processing, operating throughout Australia & New Zealand at times to suit customer production schedules. We are only a phone call away, day or night, should you require advice and essential spare parts, or an engineer’s on-site assistance with your hot glue equipment.

How Often Should You Have Your Tanks Serviced?

There is no definitive number but generally speaking anywhere between 1 and 3 times per year is good practice. This number depends on a number of factors, but mostly:

• The type of adhesive you use
• Whether you are using the correct filtration
• The type of application, packaging etc.
• The surrounding work environment
• How often the machine is used
• How well the system is looked after on-site

What Value Does a Service Provide?

We are available 24/7; but we maintain a fixed hourly rate for travel & labour, which means that when it comes to glue tank servicing:

• Out of hours machine servicing or support
• Weekends machine servicing or support
• Holidays machine servicing or support

Charge Structure:

• Breakdown callout with response required within 24hrs
• Pre-booked service call out request
• Return to customer site after returning to Automaint workshop for extra works

 “Prevention Is Better Than a Cure”

The essence of what we do is maintenance & technical support. We have a growing customer base who trust Meler Automaint Techs to provide preventative maintenance on their equipment.

We have comprehensive preventative maintenance agreements with many of our customers who want to ensure the optimum operation of their glue systems. We provide bespoke service agreements to suit customers’ equipment, environment and production/maintenance schedules.

After each service, the customer receives a full technical report detailing the work carried out.

Factory Service Repairs

Meler Automaint Techs operate a fully equipped workshop for customers who prefer to send us their systems or parts for repair, service or inspection. We can inspect, clean and repair or refurbish complete systems and individual parts including applicators. After the work is done the customer receives a full report.

We are also able to offer test and demonstration equipment for hot melt adhesive trials should a customer or adhesive supplier require testing of adhesive to be beaded or swirled onto sample products.

So in summary:

• Meler Engineers available 24/7
• Professional service & preventative maintenance agreements
• Technical Excellence
• Servicing to Nordson and Robatech hot melt equipment
• Telephone and line-side support
• All parts and labour guaranteed for 12 months
• Stock holding of essential parts for express next day delivery

Contact our Service Department

If you have a gluing machine that requires a service or you would like to discuss our service agreements, please fill out the form below and one of our technical experts will get in contact with you.